Refund Policy

Last updated: January 29, 2026

At Dapper Jack, we stand behind the quality of our premium grooming products. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Conditions for Returns

To qualify for a refund, the following conditions must be met:

• The product must be unused, unopened, and in its original condition
• The product must be in the original packaging with all labels intact
• You must provide proof of purchase (order number or receipt)
• The return request must be initiated within 30 days of receiving your order

Non-Returnable Items

Certain items cannot be returned for health and safety reasons:

• Opened or used hair care products
• Products not in their original condition, damaged, or missing parts not due to our error
• Products marked as final sale or clearance items
• Gift cards

How to Initiate a Return

To start a return, please follow these steps:

• Step 1: Contact us at dapperjackproducts@gmail.com with your order number and reason for return
• Step 2: Wait for our team to review and approve your return request (usually within 24 hours)
• Step 3: Once approved, you'll receive a return authorization and shipping instructions
• Step 4: Package the item securely in its original packaging and ship to the address provided

Important: Please do not send your purchase back to the manufacturer. It must be sent to the address provided in your return authorization.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use
• Items not in their original condition or with missing packaging
• Items returned more than 30 days after delivery

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at dapperjackproducts@gmail.com with photos of the damage.

We will work quickly to resolve the issue by either:

• Sending you a replacement product at no additional cost
• Issuing a full refund including original shipping costs

For damaged or defective items, we will provide a prepaid return label so you don't incur any shipping costs.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at dapperjackproducts@gmail.com

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at dapperjackproducts@gmail.com